I have a question about your products.
If you have any questions about our products, contact us by email shop@bertigo.com or by phone 786.516.2828. We are available 9am-5pm Mon-Fri Eastern time.

How secure is my personal information and my bill payment?
All transactions are processed through our secure payment platform and all data transactions are encrypted. Credit card information is not stored unless you choose to create an account and save your credit card information for future orders.

How do I find the right size?
Before purchasing, view the size chart for accurate measurements. Compare those measurements to one of your best fitting clothing.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay and Amazon Pay 

Will I have to pay customs and duties?
No, taxes and duties are included in the final price.

Can I choose different currencies?
Yes, we can charge in USD, CAD, GBP, EUR Currencies

Can I use a promo code on discounted items?
Please check the terms and conditions of each promo code that we offer.

What is the price of shipping?
We offer free standard shipping for all US and Canada orders. We offer Free Shipping to All orders with a minimum of $100

How long does it take for shipping and handling?
All orders are shipped in 2-5 business days.

How can I track my order?
Once your order has shipped you will receive a tracking number. 

What is your return/exchange policy?
We offer free returns and exchanges. All items must be in original condition with all tags attached. All returns must be initiated 7 days from the delivery date. Once we receive your return/exchange, we will issue you a refund in your original form of Payment. It may take up to 14 Business days to process your return. The refund will show up in your account in 1 to 2 billing cycles. Contact returns@bertigo.com for more information or refer to our Shipping & Return Policy below

SHIPPING IN USA AND CANADA

We Offer Free Shipping On All United States and Canada Orders Placed, With No Minimum Order.

INTERNATIONAL SHIPPING 

We Offer Free Shipping for orders over $100

We ship to over 200 International Countries

HANDLING

Orders are processed and shipped 2-5 business days from when you place an order. Estimated delivery dates are based upon availability, shipping method and destination. Once your order has been shipped, you will receive a notification with the tracking number. 

RETURNS AND EXCHANGE

FREE Returns And Exchanges To All Orders

No Return On Products Sold In The SALE SECTION, You Can Only Exchange Them.

BERTIGO Offers A Standard 7 Day Return Policy after receiving Merchandise

To Return or Exchange an order, please Contact Us At returns@bertigo.com for a return label

Products That Are Returned To Us Without Prior Authorization Won’t Be Refunded.

Make Sure The Items Are In The Same Condition You Received Them, With Tags Still Attached And In Their Original Packaging On One Single Shipment. 

REFUND POLICY

Once We Receive Your Return/Exchange, We Will Issue You A Credit In Your Original Form Of Payment.

Please Allow Us 7-14 Business Days To Process Your Return. Your Credit Card Will Show The Credit In 1 To 2 Billing Cycles.

If you are have any further questions, Contact Us

By E-mail: shop@bertigo.com