Frequently asked questions

I have a question about your products.

If you have any questions about our products, contact us by email shop@bertigo.com or by phone 786.516.2828.Or By WhatsApp  786 .862.2183 We are available 9am-5pm Mon-Fri Eastern time.

How secure is my personal information and my bill payment?

All transactions are processed through our secure payment platform and all data transactions are encrypted. Credit card information is not stored unless you choose to create an account and save your credit card information for future orders.

How do I find the right size?

Before purchasing, view the size chart for accurate measurements. Compare those measurements to one of your best fitting clothing.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay and After Pay 

Will I have to pay customs and duties?

No, taxes and duties are included in the final price.

Can I choose different currencies?

Yes.

Can I use a promo code on discounted items?

Discounts cannot be combined.

What is the price of shipping?

We offer free shipping and returns in US & Canada over $89, Free shipping worldwide over $89.

How long does it take for shipping and handling?

All orders are shipped in 1-3 business days.

How can I track my order?

Once your order has shipped you will receive a tracking number. You can also track your order here

How to return/exchange?

Contact shop@bertigo.com  for more information please provide order number or refer to our Shipping & Return Policy