Frequently asked questions

I have a question about your products.
If you have any questions about our products, contact us by email shop@bertigo.com or by phone 786.516.2828. We are available 9am-5pm Mon-Fri Eastern time.

How secure is my personal information and my bill payment?
All transactions are processed through our secure payment platform and all data transactions are encrypted. Credit card information is not stored unless you choose to create an account and save your credit card information for future orders.

How do I find the right size?
Before purchasing, view the size chart for accurate measurements. Compare those measurements to one of your best fitting clothing.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay and Amazon Pay 

Will I have to pay customs and duties?
No, taxes and duties are included in the final price.

Can I choose different currencies?
Yes, we can charge in USD, CAD, GBP, EUR Currencies

Can I use a promo code on discounted items?
Please check the terms and conditions of each promo code that we offer.

What is the price of shipping?
We offer free standard shipping for all US and Canada orders. We offer Free Shipping to All orders with a minimum of $100

How long does it take for shipping and handling?
All orders are shipped in 2-5 business days.

How can I track my order?
Once your order has shipped you will receive a tracking number. 

What is your return/exchange policy?
We offer free returns and exchanges. All items must be in original condition with all tags attached. All returns must be initiated 7 days from the delivery date. Once we receive your return/exchange, we will issue you a refund in your original form of Payment. It may take up to 14 Business days to process your return. The refund will show up in your account in 1 to 2 billing cycles. Contact returns@bertigo.com for more information or refer to our Shipping & Return Policy below