Frequently
asked questions
asked questions
If you have questions or need assistance, feel free to Contact Us
I have a question about your products
If you have any questions about our products, contact us by email shop@bertigo.com or by phone 786.516.2828.Or By WhatsApp 786 .862.2183 We are available 9am-5pm Mon-Fri Eastern time.
How secure is my personal information and my bill payment?
All transactions are processed through our secure payment platform and all data transactions are encrypted. Credit card information is not stored unless you choose to create an account and save your credit card information for future orders.
How do I find the right size?
Before purchasing, view the size chart for accurate measurements. Compare those measurements to one of your best fitting clothing.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay Amazon Pay and After Pay
Will I have to pay customs and duties?
No, taxes and duties are included in the final price.
Can I choose different currencies?
Yes.
Can I use a promo code on discounted items?
Discounts cannot be combined.
What is the price of shipping in US and Canada?
Free Shipping and Returns in US and Canada over $89.
WHAT IS THE INTERNATIONAL SHIPPING AND RETURN POLICY?
Free international shipping over $89, returns at costumer expenses. To initiate a return please provide your order number.
How long does it take for shipping and handling?
All orders are shipped in 1-3 business days.
How can I track my order?
Once your order has shipped you will receive a tracking number. You can also track your order here
How to return/exchange?
Contact shop@bertigo.com for more information please provide order number or refer to our Shipping & Return Policy. A return label will be provided between 24-72 business hours.
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